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Mixing WS with online case forms

edited Dec 2, 2019 3:17PM in SuiteCloud / Customization

I'm trying to build a custom web site using web services, and a 'New Case' form in this web site.

I've built an online case form with ClientScript code attached to it. Here are the steps user follows to get to the 'New Case' form:

[LIST=1]
[*]Log in the custom web site using NetSuite credentials - log in is successful, default role is correctly returned
[*]Click on a link in a menu bar. User is then redirected to the URL exposed in NetSuite UI for the online case form
[/LIST]

The ClientScript attached to the online case form is set to alert the logged user name throught the call to nlapiGetUser() as:

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