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Problem with Custom Record Data

edited Dec 2, 2019 3:17PM in SuiteCloud / Customization 2 comments

OK, can someone help me out here, cause i can't see what is wrong.
We have a custom record (Suscriptions) which has a "Customer" field reference on it ("custentity6").
It doesn't break all of the time, just sometime so I can't find what is breaking it...The customer record exists and the ID is valid...

Here is the XML "Add" request:
<?xml version="1.0" encoding="utf-8" ?>
- <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
- <soap:Header>
- <preferences xmlns="urn:messages_1_3.platform.webservices.netsuite.com">

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