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Need help correcting data import errors

edited Dec 2, 2019 3:08PM in SuiteCloud / Customization 6 comments

Netsuite,
We use a 3rd party solutions provider to import orders from Amazon.  However, sometimes the orders in Netsuite don't match the totals from Amazon.  We've troubleshot this with our provider and it looks like the data that is getting sent over to Netsuite is correct, but then Netsuite is overriding the data sent and putting in new values.

For example: on some items in Amazon we charge more there than on our webstore in order to compensate for Amazon's fees.  However, when orders with these items are imported into Netsuite, the price gets changed back to Netsuite's default base price.  Our provider says he can't see any setting in Netsuite that will fix this.  Could someone in Netsuite's web services contact us so we can figure out why this is happening?

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