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Web Service login issues

edited Dec 2, 2019 3:06PM in SuiteCloud / Customization 9 comments

I am experiencing login/tiemout issues when using a webservice and wondered if anyone could shed some more light on the subject. I have read a number of posts regarding similar problems.

The specific error message I get is:

Your connection has timed out.  Please log in again

I get this message when I login:

_status = _service.login(_passport).status;

and sometimes when I execute a search:

SearchResult result = _service.search(supportCaseSearch);

My web service is polls records in NetSuite and logs in each time before it needs to execute and if it failes I retry and usually it re-logs in again succesfully. However on some ocassions it retrys a number of times and does not login at all. I then have to stop my web service programme and re-start it and it then logs in with no problem and then the cycle begins again - works for a while loggin in and then fails.

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