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How does the outlook integration work?

edited Dec 2, 2019 3:06PM in SuiteCloud / Customization 2 comments

Hi everyone, this is my first message to this user group, so pleased to meet you all etc.

I am wondering how Outlook integration works. I intend to integrate our current groupware solution (Zimbra) with Netsuite, but I really want to do it correctly. I am entirely happy to guess the best practises on resolving customers/contacts etc for tagging emails, but I am wondering if there is a recommended algorithm on how to do it efficiently and correctly. I am happy to use the web services API to achieve this.

Since I imagine that the Outlook 2 integration plugin would have already done this, is there any documentation on how?

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