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getCustomization call stuck in 'Processing'

edited Dec 2, 2019 3:04PM in SuiteCloud / Customization 1 comment

Yesterday our calls to getCustomization for entity custom fields stopped working.

The web services log shows these calls still 'Processing', even hours after they've been called.  The link to the 'Results' shows:

<soapenv:Envelope>  <soapenv:Body>  <soapenv:Fault>  <faultcode>soapenv:Server.userException</faultcode>  <faultstring>java.lang.NullPointerException</faultstring>  <detail>  <ns1:hostname>partners-java006.svale.netledger.com</ns1:hostname>  </detail>  </soapenv:Fault>  </soapenv:Body>  </soapenv:Envelope>

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