Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Finding Sales Rep from a Phone Number
Hello,
I am modifying the 'search.php' file from the PHPToolkit samples directory to find a customer record from a phone number, and then pull the sales rep from the customer record.
The problem is the code I'm using pulls many different records including notes that have the phone number on them. There must be a way to have the search look only at customer records, but I have yet to find it.
Here's the code I'm working with now:
[PHP]
<?php
require_once '../../PHPToolkit/NetSuiteService.php';
$service = new NetSuiteService();
$service->setSearchPreferences(false, 20);
$phoneNumber = '8005551234';
$phoneSearchField = new SearchStringField();
I am modifying the 'search.php' file from the PHPToolkit samples directory to find a customer record from a phone number, and then pull the sales rep from the customer record.
The problem is the code I'm using pulls many different records including notes that have the phone number on them. There must be a way to have the search look only at customer records, but I have yet to find it.
Here's the code I'm working with now:
[PHP]
<?php
require_once '../../PHPToolkit/NetSuiteService.php';
$service = new NetSuiteService();
$service->setSearchPreferences(false, 20);
$phoneNumber = '8005551234';
$phoneSearchField = new SearchStringField();
0