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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
INVALID_KEY_OR_REF error when trying to add a promoCode to a Sales Order
Hi,
I'm currently having issues adding a promoCode to a Sales order using the Ruby netsuite gem.
The sales order is created successfully, and as a callback, I'm trying to update the promoCode in the SO.
The promoCode is found successfully by the API using the internal ID, but the update action fails.
Invalid promocode reference key 13 for entity 2723.
The key is valid, and the promoCode is valid for ALL customers.
<em>if</em> sales_order.add <em>unless</em> shipment_data[:promotion_code].nil? promocode = NetSuite::Records::PromotionCode.get(shipment_data[:promotion_code].to_i) sales_order.update(promo_code: promocode) <em>end</em> <em>else</em> raise "Error when uploading #{shipment_data[:external_shipment_number]}" <em>end</em> 0