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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Initial Response time in Saved Search
I'm trying to set up a saved search to alert a rep when a case hasn't gotten an initial response for a certain number of hours. I see the field "initial response time" in reports, but it isn't available in saved searches.
I want them in saved searches because I would like to highlight cases that are getting close to our 24-hour to initial response deadline on reps' dashboards and also send them an email alert based on an update to this saved search.
I feel like there is a way to build this search using formulas but I can't quite seem to wrap my head around it. I think it would have something to do with the {lastmessagedate} and "awaiting support reply," but am not sure. Has anyone set something like this up?
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