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NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
Support for Support Plans/Service Level Agreements
Has anyone implemented Support & Services to track customers against specific support plans? For example, we have two support plans: one that is 24 x7 and another that is 12 x 5. We need to manage customers against these plans when cases are submitted (particularly at night and on weekends).
We also need to annually re-up these agreements so need scheduled recurring billing implemented to notify us of when a new agreement is due and invoice the customer.
Finally, we need to apply the plan as a percentage of product sold (NetSuite does not support percentage-based services, only markups which go away once the sales order is processed). In addition to being able to add a line item for the support plan on a quote which will multiply it's percentage value against the products being sold in the quote, we also need to be able to prorate additional quotes to the annual cycle so we are not causing multiple renewal dates for the same customer.