Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
"Send Email" vs. "Internal Only"
Whenever I create a new case in NetSuite, the customer is sent a notification:
"Your request for assistance has been received."
There are a few ways I have tried to get around this issue but:
This is the case even if I Uncheck "Send Email". In this case the client gets an email as well as any of the actual intended recipients. The clients e-mail address is the actual recipient in fact, and the addresses are just CC's.
Further if I check "Internal Only", the Client is still notified. In this case the client gets an email as well as any of the actual intended recipients. The clients e-mail address is the actual recipient in fact, and the addresses are just CC's.
0