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"Send Email" vs. "Internal Only"
Whenever I create a new case in NetSuite, the customer is sent a notification:
"Your request for assistance has been received."
There are a few ways I have tried to get around this issue but:
This is the case even if I Uncheck "Send Email". In this case the client gets an email as well as any of the actual intended recipients. The clients e-mail address is the actual recipient in fact, and the addresses are just CC's.
Further if I check "Internal Only", the Client is still notified. In this case the client gets an email as well as any of the actual intended recipients. The clients e-mail address is the actual recipient in fact, and the addresses are just CC's.
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