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Partner Portal

edited Nov 22, 2019 10:33AM in CRM

A long standing customer of ours, an LEA, who has handled their own support calls in house for ages would now like to out-source that to us.  I'm quite happy about assigning each school as they phone with an account made a child of the LEA account, however, my boss is under the impression that there is a "Partner Portal" that will allow the LEA to view all support tickets (I already know that any user who gets an email can click on a link and will get to see their support ticket).

I can't seem to find the right place in the help files on how to set it up, or even if it exists.  Any guidance?

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