Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz ! You only have until February 29, 2024, 2 PM ET to comment your answers and earn rewards! Click here for more details.
Discover NetSuite's potential! Join our webinars, learn from experts, and optimize your operations. Whether you're experienced or new, secure your spot today and stay ahead in NetSuite!
Share with colleagues and friends who could benefit from our webinars too!
Don't miss out on our Question of the week! You only have until tomorrow, February 29, 2024, 2PM ET to comment your answers and earn rewards! Click here for more details.

Browser crash within case while entering Time

edited Nov 22, 2019 10:33AM in CRM 1 comment

I have a few employees that have problem entering their time within a case.  Not sure if this is something that should go in the "time tracking" or "support" area, so I'm starting here. 
This problem occurs only to a few employees, which is why it's much harder to figure out where the problem lies.  The browser in question is IE v.6; when the employees are within a case, after entering all necessary case notes, then when they click on "Time" tab, their computer locks up and they need to reboot to get back to work.  I've tried having them delete cookies, history, temporary files, then we also went into NS/Home/Set Preferences and changed the "Maximum Entries in Dropdowns" to 25, quick search and popup search uses keywords both checked, and their system still

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 1 (Jan-Mar 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders