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Handling Cases created by E-mail that are Spam

edited Nov 22, 2019 10:33AM in CRM 13 comments

We have enabled case creation by e-mail and that is working well, but about 50% of the cases created this way are spam. Has anyone figured out an effective way to deal with this? The support reps don't have permission to delete cases outright, and we don't want to enable them to do that for security/auditing reasons. Could their be a way to flag cases as spam and then have them queued for a manager to delete them in bulk?

Does anyone else have this problem?

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