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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Can I restrict which Cases a Customer can see?
I am about to release our customer centre out to our support customers, and was wondering if anyone else has been through an exercise of restricting the cases that a customer can see.
We have only recently adopted a process of creating and updating calls, in a way that we would be prepared to show the customer (and being diligent in the use of the 'internal only' update).
So, we might want to say that customers can see all calls since 1st September, but nothing before then.
Or maybe someone has customised and set a tick-box to say that 'this call can be viewed'.
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