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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Support case Workflow
Hi All,
I have been talking to support at netsuite and it seems that there is a major hole in the software. This is located around the workflow systems for the support cases.
The basic idea is to have a revolving system where cases can come in and out of the system without affecting timing. At the moment the advice is to put all answered cases into a 'closed' status even though they are no where near finished. Then when the client answers to this the case is re-opened etc...
This impacts on a lot of things. Timing for the cases ie how long is it open for, is seriously impacted as it is going through a closed status at one point. Also for reporting and tracking it becomes a bit of a mine field.
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