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NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
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Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Intelligent Payment Automation, powered by BILL (formerly Bill.com), lets you automate payments, manage vendor details, and bank account information within NetSuite.
The SuiteApp is available to organizations based in the U.S. with a valid U.S. address, or to global customers (except Canada, China, and Japan) with U.S. business subsidiaries. It only supports payments to vendors operating in the United States.
For more information, visit this thread.
Tracking Support Case Time
Our goals are to track the initial time to resolve cases and the time it takes to close a case. There seems to be several NS-related issues that are preventing us from getting even close to being able to do this. Here are the problems we’re having:
1. NS "inital response time" and "time elapsed" fields do not ignore our non-working hours or non-working days. Any case submitted after hours will have all the time between then and 8:30am the next business day included into both fields. This fact makes it impossible to use any of the data even on some kind of "relative" scale because if a majority of calls are entered late Friday during one month and always in the AM during another month there's simply no good apples-apples comparison.