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Inbound email address on case creation filtering.
We are having issues with the Inbound email address on case creation tring to do filtering.
Basically what we are doing is we have support@domain.com, support@domain.de, and productnamesupport@domain.com for our support email addresses.
These need to be filtered and go to different support pools depending on what email address it was originally sent to.
The help tip for the inbound email address says the following:
If this case was submitted by email, this field displays the email address the case was sent to to submit the case.
For example, if you use two support email addresses,
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