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Auto Closure of Cases Created?

edited Nov 22, 2019 10:32AM in CRM 2 comments

Having reviewed many of the onlne case creation system, they have the features that automatically closes cases if the customer has not responded within 72hours/24hours or 48hours.

I am having problems finding this simple functionality in netsuite. Please can someone let me know where we can specific for cases to be closed after a sales rep has responded and the customers has not been back in touch?

We are ending up with a large number of cases that we have to manually close,

Regards

David

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