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Customer Access Notification Email Problem

edited Nov 22, 2019 10:32AM in CRM

I guess this would be a marketing question so I am posting it here.

We are about to go live with our site and we have tested the "give access" and "send notification email" options in the access tab of a customer or vendor.  We set up a dummy account and then later granted access to the customer center of our site.

When we turned on these options and saved this is the exact email notification that was sent:


SUBJECT: Case # <NLCASENUMBER> Assignment: ""

Case Assignment Notification for

Case Number
Customer
Contact
Creation Date     ,
Case Type
Case Origin
Case Priority

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