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Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
NetSuite 2026.1 Release Notes - This document summarizes the changes to NetSuite between 2026.1 and the previous release.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Time tracking for cases
We would like to track how long cases are open by rep. Our typical business day is 730am to 530pm Monday thru Friday. We see several timing problems when we try to track time to close cases such as:
1. Case gets assigned at 5pm on Friday and assignee closes the case at 8am on Monday. Case was closed in 1 business hour but in 2 ½ days in Netsuite.
2. Case gets assigned at 830am on Monday to a rep. Rep goes home sick that day but closes the case the following day at 830am. Case was able to be worked on and closed for perhaps 4 hours but Netsuite will call it 24 hours.
1