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Question about support policies

edited Nov 22, 2019 10:32AM in CRM 25 comments

Hello,

I have observed the following behaviour when submitting cases (I'll even cite an example here where I think support is doing a great job of being responsive).  I posted a question on the NG yesterday about expense report permissions and also submitted on online case.  In yet another very pleasing indication that someone may be paying attention to support at NS, I received a response in about 8 hours:

Dear Jon,
Thank you for your email. In the customized role, is "Restrict Time and Expenses" checked or unchecked? If it is unchecked, please run a quick test whereby you checkmark this box, save, and log back in as teh custom A/P Clerk. Is the A/P Clerk Employee set as a Supervisor or Approver of any employees on their Employee record?

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