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cases not being created from emails

edited Nov 22, 2019 10:32AM in CRM

Hello,

Over the last several days, we have noticed that some emails to our support address (which are routed to NS for case creation via the mechanism described in help; has been working fine for months) are not creating cases in NS, or it is taking a very long time for them to be created.  Since we really like to respond to support requests in a timely fashion, this is very important to us.  Did something change with 11.0.6, or the DST change, or have jobs been re-prioritized with the disasters of the last several days?

Appreciate the help,
Jon

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