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Capture Email Replies Feature

edited Nov 22, 2019 10:32AM in CRM

We have the Capture Email Replies CRM feature enabled.  However, I am wondering if anyone knows of a more specific setting in NetSuite to determine how the replies appear in the support case, contact, or customer record.  Specifically, when a reply is automatically saved to a support case, the entire email is saved in NetSuite.  This includes the email header, original message, and reply.  Is it possible to eliminate the tackiness of the header displayed in the Case Interaction log?

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