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Join the NetSuite community to innovate, connect, and discover what’s next.
SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now
Capture Email Replies Feature
We have the Capture Email Replies CRM feature enabled. However, I am wondering if anyone knows of a more specific setting in NetSuite to determine how the replies appear in the support case, contact, or customer record. Specifically, when a reply is automatically saved to a support case, the entire email is saved in NetSuite. This includes the email header, original message, and reply. Is it possible to eliminate the tackiness of the header displayed in the Case Interaction log?
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