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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Serial # in Support case transferred between customers
Hi Netsuite-ies,
If customer 1 is sold item 1 and it breaks under warranty, serial # is returned by customer 2.
In our cases the serial number is not transferable from transactions or viewable from a customer other than the one it was sold to. I would even be happy if we could "pick" from sold serial numbers for that 'item'.
we would like to send a fulfillment slip with the goods being returned stating the product, serial #, fault found and work done. to do this we need to invoice however if under warranty (or even out of warranty) our time is not billable, as the repair fee is set per product not by work done.
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