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Our Case/Support E-mail Broken at Netsuite end

edited Nov 22, 2019 10:32AM in CRM 3 comments

Hi,

We have the support@ourdomain setup to forward to some big address@netsuite.com (as per our Inbound email defined in our account).

Testing this, we get bounces that state:
"host backend002.svale.netledger.com[172.17.43.119]    said: 599 Error processing message due to application error. "

This tells me our forwarding is OK, but the Netsuite mail servers cannot process any cases captured via email.  Is this a bug, or is our account misconfigured?

Help!

Thanks,

Matthew

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