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Automate Follow-up email linked to a item purchase
Does anyone know if it is possible to do automate a followup email to specific customers that bought a specifice item from us.
Example
Customer: Mr Jones buys product X
Two weeks later netsuite automatically sends him an email asking him how he likes product X.
I know i can build the custom email form, I know i can do the search for the customer that purchased this item.
But how can i automate the timing and sending of the email to automatically send
Thanks for any help or links to more info on this
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