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Outlook Integration Field Mapping
I have a case where I save an email from Outlook to NetSuite, and it does not correctly label the email.
Case-
sales person sends email to supplier from an oppurtunity. Supplier responds to Manager. Manager saves email to opportunity in Netsuite
Result -
Email is saved but the 'Author' of the email is the client owning the opportunity. However this is not correct
Now I can see why it is probably doing it, but it is wrong. IT also makes it impossible to see in Netsuite what actually happened during this sales process.
I have tried associated the supplier contact with the opportunity, but the supplier contact needs to be associated with customer. Is it possible to have the Outlook integration refer link correctly?
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