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Issues with Issue Record

edited Nov 22, 2019 10:31AM in CRM

Overall the issue record is a great addition help for software companies using NetSuite.  However there are several oversights that make it a bit cumbersome.

I'll mention one in hopes we can start a dialog to improve this record, in great need of a makeover.

Currently, Issue statuses can only be assigned to one Issue Role at a time.  Making this multiselect would be helpful.  Or if need be, have a hierarchy of roles.  Defects do not always follow a linear path, and it would make issue configuration/management much easier if we could allow more flexibility when selecting which path it should follow.

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