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Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Tracking Case Assignment
We use cases to track many company processes. A case could be escalated to three or four departments and be assigned to just as many employees. We are having trouble tracking the trail, in anything but system notes. Email notifications of reassignment do not include who has assigned the case. You can source the author, but that does not show who did the escalation / reassignment. How are other people dealing with this issue.
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