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Events not showing up in both customer & contact records

edited Nov 22, 2019 10:30AM in CRM 2 comments

If I create a call or task in the customer record and assign it to a contact, it will show up under the contact as well as customer. If I create an event under the customer record and assign it to a contact, it will not show up under the contact record. 

Vice versa, if I create an event under the contact record it will not show up on the customer record, but calls and tasks created in a contact will show up on the customer record.  Why is this not consistent?  Is it the way the Event form is set up in our system?

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