megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Auto E-mail Notification

edited Nov 22, 2019 10:30AM in CRM 1 comment

Hi Guys

We have just had an interesting issue.

- We have setup auto e-mail notification when a new support case is e-mailed into NetSuite
- Overnight we had a customer e-mail a case from their support e-mail address
- NetSuite sent an auto-reply to them
- Their system in return sent an auto-reply to NetSuite
- This created a loop and in the morning we had hundreds of new cases

Does anyone have any idea on how to stop this? Is there anyway NetSuite can identify duplicate cases based on a certain criteria?

Any ideas are welcome.

Regards
Craig

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders