Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Share Your SuiteWorld Experience & Earn a Special Badge!
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Disable closing cases by customers, alternatives?
Hi,
We're having problems with customers closing cases unintentionally. They respond to an open case by clicking on the "submit & close case" instead of "submit" from the online form. When this happens, the cases basically get closed prematurely and get lost in the NS system. From what I know, this button cannot be disabled for the customer.
Here's our current work-around but it's not ideal:
1) create a custom field "internal close"
2) a case is truly closed when it is closed in the standard NS field and in our "internal close" field, and we are the one to reply to the customer.
0