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inbound support messages - html only

edited Nov 22, 2019 10:30AM in CRM

We get automated support messages from various systems that we have set up to report errors on our support email address.

Some of these messages are HTML only - there is no text equivalent sent as part of the message.

Netsuite ignores HTML messages - the body of the message shows up as completely empty.

Barring asking all the programmers to fix their various programs and systems, is there some way to get netsuite to decode the HTML portion of the message?

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