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Personalized Support Email Addresses
We use cases through our company for support, accounting, services, etc. Over and over I am getting requests to have the ability to change the from address on emails sent from the case. It always defaults to the main support email address. We only want this to be the from address in certain circumstances.
Generally, we want the from address to be the email address listed in the Set Preferences > User Profile > From Email, but this doesn't work unless we are sending the email directly from the customer record. This is not sufficient because we want the email attached to the case.
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