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Searching for Survey Software that can do...

edited Nov 22, 2019 10:30AM in CRM 4 comments

1.  The ability to generate a survey link on our own and email it to a client.  We don't want the survey company to send the e-mails since we will most likely be initiating those from NetSuite.

2.  The ability to append query data to the end of the survey URL and save that data with the survey results.  This will allow us to submit a case or customer ID with the survey so that the results can be tracked back to a specific record in NetSuite.

3.  The survey results need to somehow be returned to NetSuite.  The easiest way to do this will be for the survey company to send the results via HTTP POST.  We need to make sure that the custom query data we are sending with the URL in #2 will be sent back to us along with the survey results.

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