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Tracking (for capping) a Customer's Support Time?
I searched this forum and didn't find this topic (although I have to believe there is a thread somewhere on this).
We use the Cases functionality pretty much out-of-the-box for managing our customer's technical support calls. They call in, get a Case #, talk to a technician, and eventually have their case closed.
We are exploring ways to track (and potentially eventually cap) the amount of time a technician spends on a customer's Cases.
Is there a straightforward way that anyone has seen this implemented in NetSuite?
Thanks as always.
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