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Intellisync installation problem

edited Nov 22, 2019 10:28AM in CRM 1 comment

Hi,
I have tried to install intellisync on a new computer, and receive the following error message:
"You must uninstall the current version prior to installing the new version of software.  Please go to Control Panel > Add or Remove Programs > Intellisync for NetSuite, to remove the older version of software.  Once this has been completed, restart this installation program to install the newest version.

The problem is that I have already uninstalled the older version and this message is still coming up.
Thanks for your help!
Kimberly

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