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Email alert for new cases that have not been touched after assignement for 2 hours?

edited Nov 22, 2019 10:27AM in CRM

Is it possible to create an Email alert for new cases that have not been touched after assignment for 2 hours?

From what I can tell the emailing portion either happens on update or once a day - can anybody think of a way to make this happen?

Much thanks in advance!

-Sig

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