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Case email reply to addresses?

edited Nov 22, 2019 10:28AM in CRM 1 comment

We find case tracking through email an extremely valuable part of Netsuite.  When an email is sent out to a customer via a case, the reply to address ensures that any replies are added to the case.    What we'd like to do is find out that reply to email address from a case so we can include it as a cc (or bcc) when we send out email from Entourage (rather than from Netsuite).

Do these cases email addresses have a fixed format?  Is there a way to display a standard reply to email address in the case form so we can just copy it into emails?

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