All our sales leads have ESP - powered by NetSuite!

Folks,

We had another holy #$#()*$&)#(& moment with NetSuite a few weeks back, and since it does not appear we're going to have an explanation/resolution any time soon I wanted to sanity check this with all you talented forum dwellers.

Our sales team reported that somehow their customers knew when they were going to call. We were even receiving in-calls from customers to whom an out-call was scheduled. The correlation was freaking people out, and we finally looked into it.

Our sales people use 'tasks' to remind them when to touch customers and prospects. They set them all the time, hundreds of them. Thousands even. This is their to-to list, this is how they manage customer relationships. Most of our sales reps select to get an email reminder from NetSuite just to make sure it doesn't get overlooked.