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HELP! Anyone else experiencing lost/misdirected support emails?
I'm getting a number of problems that are causing my customers and employees to get very upset, all having to do with lost or misdirected emails:
1) I reply to an email a customer sent to me by replying to a case, but instead the email gets sent to the support rep, not the customer. The "To:" line of my email contains the customer's email address, but the NetSuite case message history shows the email was sent to the support rep, not to the customer. If I look in Outlook, it says it sent it to "customer@customersite.com" and I by clicking on that address, I see that the actual email address is the netsuite-link in the format "
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