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How to: read in field value to populate list
Hello -
First timer here so bear with me.
I am looking to do the following and need some guidance:
1. When a case is created one of the fields captured by our support desk is the Serial Number of a device. I need to grab that Serial Number and do a search for any existing open Cases or RMAs for that particular Serial Number. I have in mind either a button that would open a new window showing any open cases or RMAs or once the Serial Number is entered having a pop-up showing the open Cases or RMAs for this particular Serial Number.
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