Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Complicated process for replacing items on inventory
Looking to see if anyone has a similar issue and how they have resolved it.
We sell scanners to resellers who then send those on to customers. Those customers might then to replace the scanner while it is on warranty. We cannot create a RMA on it since we dont know the original purchase and we dont have that customer in our system. Also - this is a replacement and not a refund for credit (those go directly through the reseller).
What is difficult is getting a process that traps all the information we want on the return since again we havent sold anything directly with them (or we could just do a $0 RMA and a $0 sales order to send the replacement unit back to them. As well, since we would like to do this through the customer service role, these users have no access to RMAs or Sales Orders in the first place.