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Email transmission tracking from case
Is there a way to track the actual transmission of an email sent from a case to ensure that it made it to the customer?
We have an issue where the customer says they never received an email, but the case clearly shows it was sent. The customers says it wasn't blocked by the spam filter or sent into their junk mail.
So I was wondering if there's a way to track the transmission of the message to the point where NetSuite's mail service hands it off to the customer's mail service. If I could show it made it that far, I could assure the customer that the message was delivered, but failed to reach their inbox due to something on their end.
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