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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Email transmission tracking from case
Is there a way to track the actual transmission of an email sent from a case to ensure that it made it to the customer?
We have an issue where the customer says they never received an email, but the case clearly shows it was sent. The customers says it wasn't blocked by the spam filter or sent into their junk mail.
So I was wondering if there's a way to track the transmission of the message to the point where NetSuite's mail service hands it off to the customer's mail service. If I could show it made it that far, I could assure the customer that the message was delivered, but failed to reach their inbox due to something on their end.
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