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Update: Narrative Insights has been restored and is now available.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
Create a lead out of a case
I get cases via e-mail into the system with no existing customer assigned. I would like to creat a new lead out of the case. Using the new feature in the case for customer brings a pop-up with only customer as a option and afterwards allows me to add a customer (status customer won) but not a lead. Is there anything to customize to get also the option to create a lead?
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