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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
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Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Case creation BCC
Hi,
We have a default gmail address to which we have set as our Setup>> Company>> Printing, Fax & Email Preferences
Global BCC List (Separate Addresses With Commas) : myaddress@gmail.com
When we create Cases we do see the BCC of case email that is going to our internal staff emails. (We also see the other invoices, sends and notifications in the other platform areas.)
We don't ever get a copy of any of the Case emails that are going to customers.
We would like to record the types of communications that they receive and when.
Does anyone know if there is a specific setting that we need to make in order to receive BCC of outgoing Case emails that are going directly to customers?
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