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Support Case Vs Support Issue

edited Nov 22, 2019 10:26AM in CRM 2 comments

In the Customer Center, there are 2 option which shows
1. See Support Cases
2. See Support Issues

Currently I have Case Type set up to differentiate which product category the Case is for but I do not have any Issues set up.

Should issue be setup? What should issue be used for?
I don't want to make the customer select too many unnecessary drop down list

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