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Narrative Insights is Temporarily Unavailable due to an Infrastructure Issue. Learn how This Impacts Your Account and What to Expect While the Feature is Disabled.
How to hyper link to Customer Support Portal?
How can I generate the URL that links to the customer support portal for any given support case?
I know that if I send a message via the NS case form that the customer will receive a hyper link that will take them directly to the case, but how can I find out what that URL is without sending a message from the case?
Why should I want to do this? Over time customers build up a history of support cases and I want to be able to send them a summary email containing links to all their past cases.
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